Access Bank Zambia has confirmed experiencing a suspected external threat to its infrastructure, leading to recent service disruptions. Customers had reported difficulties transacting on the bank’s systems. In a statement issued by Kalumbu Nyikosa-Kearns, Head of Corporate Communications and Brand Management, the bank disclosed that on June 25, its internal monitoring systems detected the potential threat.
As a precaution, Access Bank temporarily suspended certain digital services to protect customer data, systems, and funds, in line with its risk management protocols. Ms Kearns assured that no customer funds or personal information were compromised due to swift action taken by the bank’s technical teams and its strong cybersecurity framework.
System restoration is progressing well, with internet banking and ATM services at selected locations already operational. The bank is currently finalising testing and restoring its Mobile Banking, Tenga apps, and the SmartPay platform, with full functionality expected soon.
Additionally, civil service salary payments were successfully processed. To support affected customers, Access Bank extended its branch operating hours on Friday, June 27, and Saturday, June 28, 2025.
Ms Kearns emphasized that the bank uses a proactive, multi-layered cybersecurity strategy that aligns with international banking standards. She reaffirmed the bank’s commitment to protecting customer assets and data at all times.
Access Bank Zambia is working diligently to restore full service and continues to prioritize customer security in all its operations. The bank has thanked customers for their patience and trust as restoration efforts near completion.
